About usIkon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production.

For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data.

Ikon helps customers make the best moves improving accessibility and accuracy, accelerating results and lowering costs.With offices located around the world in including;

London, Houston, Kuala Lumpur, Calgary and Rio de Janeiro, Ikon services all major hydrocarbon geographies delivering global solutions with local service and support.

Award winning RokDoc geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.

About the roleThe role of Senior Customer Success Geoscientist has two primary purposes : to strengthen Ikon’s position as the leader in Quantitative Interpretation and GeoPrediction;

andto provide support to the Product Managers in promoting the portfolio’s software products to both internal services and external clients / prospects.

It is essential for the Senior Customer Success Geoscientist to have first-hand in-depth understanding of the Company’s software products in the portfolio, their usage, and their place within both Ikon Science and customer workflows.

The Senior Customer Success Geoscientist reports functionally to the Customer Success Manager and receives technical guidance and direction from the Product Managers.

This role will have a primary focus on client-facing meetings with the aim of identifying upselling into existing clients or the identification of new sales opportunities.

RequirementThe Senior Customer Success Geoscientist will be responsible for ensuring that policies and associated requirements are complied with, within their area of responsibility and operation.

Ensure the delivery of high quality presentations and software demos for all products in the Ikon portfolio.Gathering client feedback to serve as input to software development prioritization.

Provide expert advice / support throughout the region, working with Business Development managers to progress sales when expertise is needed.

Assist in the generation and dissemination of all material relating to the software products in the portfolio.Giving solution focused, impactful technical presentations that lead to strategic services and software sales.

Liaising continuously between the Product Managers, sales staff, key regional QI / support / training staff, and customers to communicate : Customer usage patterns and contextWorkflows for optimal usageTechnical explanations and solutionsWorkarounds and adviceProduct status informationUpcoming development plans and prioritiesResponsible for compiling and reviewing software demos and ensuring a consistent high standard of delivery across the region.

Communicating and distributing information about new software features to external clients and internal staff ahead of new releases.

Knowledge of future technology and the software roadmap through access to beta releases.Pro-active role in constructing locally relevant case studies and presentations.

Act as technical guide for software evaluations within the region.Recommending ideas for the long-term vision and technological direction for the product based on regional market direction.

Assisting in generation of locally relevant marketing material related to the product, notably training material (lectures, exercises, videos) and sales collateral material, as coordinated by Product Team.

Promoting existing technology and transferring new technology within the region.Provide expert end-user help through, and as part of, the regional Ikon Support teamWork with Regional Technical Head to transfer new technologyParticipating in online community discussions such as LinkedIn.

Liaising with regional Services, Support and Sales staff to gather and process customer feedback on the product (its quality, enhancement requests, etc).

Reporting relevant information on competitors to the Product Management Team.Collaborating with the marketing team to develop regional show strategies.

ExperienceMinimum 10 years of relevant industry experienceMinimum 5 years of working on commercial quantitative interpretation,pore pressure,and / or geomechanics services projectsQualificationsA MSc or higher degree in earth science or physical sciencesTechnicalCompetencies

Ability to demo the products in the portfolio to various audiences, from prospects to expert end-usersAbility to provide training and support to the region’s Services staff and clients, as well as expert end-user support when neededStrong first-hand practical and theoretical knowledge of the software products and all associated workflows used to deliver value to clientsBehaviour

Competencies

Advanced communication skills covering : Conducting and documenting meetings

Providing one-to-one explanations orally and in writing

Preparing and giving presentations, trainings, and videos

Written documentationProactive and problem-solving mindset with a bias to action.Ability to work in a small local team yet being part of a large global team.

Establish a trustable relationship with user and nurture accounts.

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